1. Introduction

We, at Fountainhead Preschool Adajan (operated by Ubuntu Knowledge System LLP), respect your online privacy and recognise the need to protect your personal data which has been shared with us. This is in line with the applicable data protection laws and regulations of India.

This Data Security and Privacy Policy is subject to the terms of the Site Policy (Terms of Use) of Nucleus (Parent Portal / Student Portal). This policy is applicable to all users who are registered into Nucleus (Parent Portal / Student Portal).

Our data security and privacy policy explains to the user options for accessing and managing information, our data security practices and other related matters. 

2. Purpose of Collection of Data

Data and information about you and your child are gathered when you apply for admission to Fountainhead Preschool Adajan. This helps us to get to know our prospective students and their parents/guardians.

Nucleus requires you to register/sign up to create an account for students and parents at Fountainhead Preschool Adajan. During the admission process, you are required to enter your personal information such as, but not limited to, your name, email address and telephone number to create/update your unique account. As you proceed to fill in the admission information for your child, you are required to provide personal details like name, email address, address, family income, etc., along with details pertaining to your child. We may also collect your profile information such as, but not limited to, education background, work experience, and date of birth, to provide you with additional services best suited to your profile.

We use your personal data and information to:

• Respond to queries or requests submitted by you

• Process applications or requests submitted by you

• Provide you with relevant information about school programmes and services

As an organisation, we respect your personal data and will take steps to ensure that your privacy rights are always protected and maintained. Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required by legal process or for the prevention of fraud or other crime), or if we believe such action is necessary to protect the rights, property or personal safety of the organisation, our users/customers, or other individuals. Your personal information will not be disclosed to any third party without your prior consent.

3. Cookies and Log Information

3.1 Cookies

A “cookie” is a small text file that may be used to collect information about your activities on web browsers. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If you choose to erase or block cookies, you will need to re-enter your original user ID and password to access certain parts of the website, and some features may not work correctly.

3.2 Log Information

When you access our website, our servers automatically record information that your browser sends. These server logs may include information such as your web request, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

3.3 User Communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

3.4 Alerts

We may alert you by email or phone (through SMS / call / WhatsApp) to inform you about new service offerings or other information which we feel might be useful for you.

4. Data Security

When you use a feature requiring payment of a fee, your request is transmitted securely to our payment gateway for processing. Payment services for Fountainhead Preschool Adajan are facilitated by Ubuntu Knowledge System LLP. If we encounter a problem with payment, we may review the order information with you and our payment gateway to resolve it.

We do not share your email address or personal information with third-party marketers. We offer secure pages to collect sensitive information. We also use administrative, physical and technical precautions to help protect the confidentiality, security and integrity of personal information stored on our system. We host the site at a commercial-grade data centre that employs extensive security practices. While no computer system is completely secure, we believe the measures implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

5. Communication Consent

You agree that we may contact you through WhatsApp, SMS, or similar messaging services for important service-related communications.

6. How Long Do We Retain User Data?

We currently retain user data while the account is active and for at least three years afterwards. This practice may be altered from time to time based on our legal and business requirements. We may lengthen the retention period for some data if needed to comply with the law or voluntary codes of conduct. Unless otherwise prohibited, we may also shorten the retention period for some types of data if needed to free up storage space.

By accessing this website, you agree to this Privacy Policy. This document supersedes any prior communication on this topic and reflects the entire and exclusive Privacy Policy for this site. This Policy is subject to our Terms of Use, which take precedence over any conflicting Policy provision. We may change our Policy by posting a new version of it on our site.

7. Changes to This Privacy Policy

Fountainhead Preschool Adajan, reserves the right to update, change or modify this policy at any time. The policy shall come into effect from the date of such update, change or modification.

Any other personal information shared by you which is not requested by our Nucleus Parent Portal during admission, either mandatorily or optionally, constitutes wilful and intentional furnishing and we will not be liable for breach of such information.

8. Contact 

If you have any questions regarding this privacy policy or the protection of your personal data, please contact: fpa.info@fountainheadpreschools.org